HandymanXPro Marketplace
John D.John D.How and when you get your money back
At HandymanXPro Marketplace, we process refunds promptly once the returned item is received and inspected. This policy outlines the different refund scenarios and timelines you can expect.
| Reason for Return | Refund Amount | Return Shipping | Processing Time |
|---|---|---|---|
| Defective / Damaged Product | 100% (full refund) | Free (we pay) | 2-3 business days |
| Wrong Item Shipped | 100% (full refund) | Free (we pay) | 2-3 business days |
| Item Not as Described | 100% (full refund) | Free (we pay) | 3-5 business days |
| Change of Mind / No Longer Needed | Product price only (minus restocking fee) | Buyer pays | 3-5 business days |
| Late Delivery (beyond estimated date) | 100% (full refund) | Free (we pay) | 2-3 business days |
For eligible returns, we aim to process your refund within 2 business days of receiving the item. You'll receive an email confirmation once the refund is issued.
Partial refunds may be issued in the following cases:
If you disagree with a refund decision, you can:
For refund-related inquiries, reach out to us: